Sheraton Philadelphia Downtown Hotel

Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel Reviews

Guest reviews are submitted by our customers after their stay at Sheraton Philadelphia Downtown Hotel

Guest reviews

• Sheraton Philadelphia Downtown Hotel
  Single

  4.610

  Restroom in lobby was appalling. The hotel itself had a strange aroma. The room door was incredibly hard to open on exit. I wasn't convinced all the linens had been changed as the bed looked like it had just been made by a child. Internet should be free; I could access free wifi in the lobby but not in my room - poor. Cost of room was far too high and I only stayed there because every other hotel was fully booked.

• Sheraton Philadelphia Downtown Hotel
  Couple

  5.010

  It was convenient to the 1/2 marathon and expo we participated in over the weekend. The $20 parking for 24 hours was convenient for us.

  The sheets on the bed were too short and did not cover the entire mattress making for a very uncomfortable night's sleep. There was a dog barking down the hall. The shower was filthy. We were put in a handicap room near the loud elevator when we had made a reservation for a standard queen room. The cost of the room was incredibly high for a room that didn't have properly fitted sheets.

• Sheraton Philadelphia Downtown Hotel
  Single

  9.610

  Great safe location for what I needed with nice restaurant on site. Cheap parking across the street.

  Wish they had free parking on site

• Sheraton Philadelphia Downtown Hotel
  Single

  5.010

  Good location

  The staff did not seem to care much about the hotel or its guests. Housekeeping was terrible. Once day my room was not even cleanedand then I was blamed for having a 'do not disturb' sign on the door (which it wasn't). Even when the room was cleaned ammenities such as soap, shampoo, and coffee were rarely replenished. The only good staff at this hotel would be the night time Reception guys. There are two that work the night shift that are helpful, friendly, and great at what they do. The rest of the hotel staff could learn a lot from these guys.

• Sheraton Philadelphia Downtown Hotel
  Group of friends

  6.210

  The beds were very comfortable, the room was clean, and the view from the upper floors was beautiful. The gift shop had a number of amenities and snacks with a very nice and helpful staff.

  The hotel receptionist spoke to me in a curt tone and said I was supposed to check in the day before (not true). Then the cost of the room charged to my credit card was far higher than the price quoted by Booked.net . The bill just posted to my credit card today but I will be calling them today to sort this out. Customer service was a disappointment.

• Sheraton Philadelphia Downtown Hotel
  Single

  8.210

  I could at the reception not borrow an adapter for European plugs, had to buy one for 30 USD in the hotel shop // windows do not open, I was told that's usual in Phili downtown, but still I don't like it

• Sheraton Philadelphia Downtown Hotel
  Group of friends

  5.810

  It was close to where I needed to be.

  Parking was not included in the cost of the room. I was told my 2 rooms were next to each other, they we're 10 floors apart. The staff was not helpful at all and a little inconsiderate. I was not permitted to check into the second room that I booked. I was charged for both rooms and so was the other person staying in the other room.

• Sheraton Philadelphia Downtown Hotel
  Older travelers

  10.010

  Nice lobby and facilities. Wished we would have had more time to use them.

  No problems.

• Sheraton Philadelphia Downtown Hotel
  Group of friends

  10.010

  A good value for a clean hotel - parking was a bargain compared to others in the area; had everything that I needed, helpful staff, very pleasant.

  There were a few things missing that I had seen in other hotels - no bathrooms on each floor in addition to the ones in rooms, no breakfast included; confusion about housekeeping - option to not change sheets but it really meant no housekeeping at all, not even a refill on the coffee. But these were very minor things!

• Sheraton Philadelphia Downtown Hotel
  Single

  10.010

  The view of museum from my room. The location for walking in the city. The size and depth of the pool.

  The pool was overheated and (after I had swum) had to be closed. All public indoor swimming pools should have visible clocks; this doesn'T.

• Sheraton Philadelphia Downtown Hotel
  Group of friends

  6.210

  The housekeepers were very good and friendly.

  Not very friendly or welcoming. Shouldnt have to pay to park. The waitresses are terrible

• Sheraton Philadelphia Downtown Hotel
  Family with children

  10.010

  The location 4 blocks from the convention center, and walking distance to a number of sites. Staff was very accommodating. Very comfortable beds. Paid only $79 plus tax per night and $20/day to park the care. Not sure why I only paid 20/day to park when the sign clearly states $38/day, but i'm not complaining.

  Located next to Chuch on the west side where our room was and was woken by the bells ringing at 7am. Didn't really bother me since i'm an early riser, but my wife and daughter didn't like it. They were not as load as you may think. Food in the hotel was a bit expensive. Not a whole lot of food choices close by. There was a Friday's two blocks away that had terrible service.

• Sheraton Philadelphia Downtown Hotel
  Couple

  8.210

  The staff was friendly and helpful.

  The shower in my room was broken. The carpet in the room and in the hallways could've been much cleaner. At one point the carpet in the hallway smelled like urine. You had to pay to watch any tv and for Wi- Fi. Philly in general was a little dirtier than I expected. New York is filthy but its also very crowded. Philly is less crowded but just as filthy. I saw way too much random vomit. I don't get it.

• Sheraton Philadelphia Downtown Hotel
  Older travelers

  9.210

  Great staff, nice clean rooms.

  Would like a better price so I can go more often.

• Sheraton Philadelphia Downtown Hotel
  Older travelers

  5.410

  I did not like the fact of dogs being in the facility. and there was 1 room that was just totally loud and obnoxious in at us up all night long. at 1. I thought a fist fight was going to break out.